FAQs!

Questions about Quilting

Why does my backing have to be bigger than my quilt top?
     We ask that your backing be at least four inches bigger than your top on all four side of the quilt. This is due to how quilts are loaded onto the longarm frame. We clamp or pin the top and bottom of the quilt back to fabric leaders that are attached to the longarm frame. Then we use clamps on the sides of the quilt. This ensures your quilt back stays smooth and in doesn't move with the quilt. 

Why do you not recommend folding the backing to the front to bind the quilt?
    The short answer is because we think traditional binding looks better. There is also a longer practical answer.
     Longarm quilting machines are a bit different than sewing machines. Every time the bobbin is changed, we have to ensure the tension is still good. Unlike a domestic sewing machine, we can't just try it on on a scrap piece of fabric. We use a very narrow area of batting and backing next to your quilt top.  When you want to use the backing to bind, we have to load an additional piece of fabric and batting to test the tension. We will charge for this fabric. So if you want to bind your quilt in this manner, please ensure that you give us ample backing fabric to be sure we have enough room to test tension to avoid the charge. We will test the tension on the far edge rather than next to the quilt top. 

Will you arrange my quilt so I can have something from the backing placed in a specific location relative to the front of the quilt? Can you quilt it in such a way that my quilt is 'double-sided'?
      The short answer is - probably not. Centering a quilt on backing horizontally is fairly simple and how we tend to load quilts to begin with - still we ask that you notify us with horizontal centering requests. Centering them vertically is much more difficult. We do not take quilts where you need the quilt specifically placed on the backing. There are just too many variables involved for us to be comfortable with this. 

How can I add binding services to my order?
     Binding services are now listed as a product on our website under "Longarm Quilting Services". You only need to add up the length of all four sides to get the perimeter of the quilt and select the option that fits your quilt best!

Questions about T-Shirt Quilts

Do you want me to cut up the t shirts before I send them?
     No. Please ship your shirts whole. We will cut them and stabilize them as necessary. 

General Questions

Where are you located?
     We are located in Jackson, TN, but are primarily an online store and have served clients from all over the world. We are happy to serve you regardless of where you are located. 

What is your turnaround time?

 

    This is entirely dependent on the number of quilts we have in the shop, your selected quilting pattern, whether or not you want it bound, and what method of binding you want. We quilt on a first come first serve basis depending on the quilting pattern and the machine availabiltity (we only have one machine equipped to do pantographs). 

The clock starts when we recieve your quilt AND Renee checks it in - the Monday or Thursday after your quilt arrives. 

Economy meander and simple custom are quilted on a first come, first served basis. Currently these quilts are being turned around within 3 to 4 weeks. Sometimes as quickly as 1 to 2 weeks when everything in life is perfect.

Pantographs can take up to 5 or 6 weeks as we only have one machine equipped to do them. We are currently training Renee to do pantographs to cut down on turn around times.

Binding - Machine binding can add a week or so to your turnaround time as these are done on Mondays and Thursdays. Hand binding can add up to an additional 3 weeks as Jessica is the only one who can hand bind quilts at this time.

Heirloom style quilting or otherwise complex quilting must be scheduled at least two months in advance as these quilts are put on Jessica's calendar and are based on her availability. Then the turn around depends on the complexity of the quilting design and the quilt size but typically a couple of weeks.

Quilts will ship the week after they are completed. 

How do I find my order on the Calendar?

We are working on figuring out how to update the calendar and it is a work in progress. We will put all the order numbers we are working on for the week at the beginning of each week.    

 https://crossandcrownlongarmquilting.com/pages/quilting-calendar

We know you want your quilt back as soon as you can have it back. We also want you to have your quilt back as all of us work out of our homes, and space is limited. I promise you, we are working on your quilts! Sometimes life happens - one of our kids get sick, family emergencies occur, or machines malfunction. These things are unavoidable and when they occure we beg you to extend grace. 

Thanks so much
Jessica (Owner)